Refund policy

Thank you for choosing GubGub! We strive to provide the highest quality snacks and excellent customer service. Please read our policy carefully to understand how we handle returns and replacements.

NO REFUNDS OR RETURNS

At GubGub, we do not offer refunds or accept returns for any of our products. We believe in the quality of our snacks and are confident that you will love them. However, we understand that sometimes issues may arise during which we will be happy to offer a one time replacement of the product. 

In the event that you receive a damaged product or encounter any issues with your order, we are committed to making it right. If you experience any of the following problems, we will gladly replace the product at no additional cost:

  • Damaged Packaging: If your product arrives with damaged packaging that affects the quality or safety of the snack.
  • Expired Product: If you receive a product that is past its expiration date.
  • Incorrect or Missing Products: If you receive a product different from what you ordered or some products are missing in your order.
  • Quality Issues: If there are any quality issues that make the product unsuitable for consumption.

To request a replacement, please follow these steps:

1. Contact Us: Reach out to our customer service team within 04 days of receiving your order. You can contact us via email on info@gubgub.in
   
2. Provide Details: Please provide the following information to help us process your request efficiently:
   - Your name and contact information
   - Order number
   - Description of the issue
   - Photographs of the damaged or defective product (if applicable)
   
3. Review Process: Our customer service team will review your request and respond within 48 hours

4. Replacement Shipment: Once your request is approved, we will send out a replacement or missing product promptly. You will receive a confirmation email with tracking information once the it has been shipped.

EXCEPTIONS

Please note that we may not be able to process replacement requests in the following cases:

  • Requests made more than 04 days after the delivery date
  • Issues arising from improper storage or handling after the product has been delivered
  • Minor cosmetic damages that do not affect the quality or safety of the product

CONTACT US

If you have any questions or concerns about our Return and Refund Policy, please feel free to contact us at:

GubGub Customer Service Contact Information
- Email: info@gubgub.in 
- Phone: +919780036247

Thank you for choosing GubGub. We appreciate your understanding and support.

Enjoy our delicious snacks!